The visit goes quickest when these are in hand before the technician pulls up.
If one of them is locked in the car with the keys, just say so on the call.
A license or state ID, or tell us it's inside the car.
Registration for your own car, the agreement for a rental.
Wait in the shade near the car, with your phone on.
Go around the car and try each handle, including the tailgate, since one door may not have caught the lock command. Pat down pockets, look through bags, glance at the roof. If a child or a pet is inside, stop here and call 911, especially in the summer heat. If the car is keyless and still running, keep everyone with a second fob away from it so it doesn't get more confused.
Think about where the spare is. If someone staying nearby has it, a short drive from them may be the quickest fix of all. If the spare is several states away, or there isn't one, it's time to call. Know what you're driving and exactly where it sits: the course lot, the deck level, the nearest cross street off the boulevard.
Say where the car is, whether the keys are inside it or missing entirely, and whether it's a rental. Give the make, the model and the model year. You'll hear a realistic window and a free estimate before anyone heads your way. If the car is inside a gated community, pass along the gate code.
Stay near the car, somewhere shaded, and keep your phone on so the technician can call when close. Pull up the registration or the rental agreement on your phone if you can. If your license is on the front seat with the keys, mention it; it's looked at as soon as the door opens.
Paperwork first, then the car is opened. How that's done is left to the technician, who's trained for it, and you'll see it done. Before they leave, try the locks, the fob and the ignition yourself so you drive off knowing everything works. If the car has a keyless entry pad or a remote start, give those a try too.
Keys dropped on the beach, on the course or in a crowd rarely come back. Once the car is open, a replacement key or fob is cut and programmed on the spot for most makes, and the missing one can be removed from the car's system so it no longer starts it. Tell us on the call that the keys are gone so the right equipment comes along the first time.
A lot of lockouts here start the same way: keys in the golf bag, bag in the trunk, trunk shut. On many cars there's no way into the trunk except through the car, so it's handled like any other lockout. If your group is waiting on one car for a tee time, tell the pro shop; they've seen it before.
That's handled like a normal lockout on most cars. Say so on the call, along with what you drive.
The person named on the rental agreement needs to be there with ID.
Call 911 first, then us. Emergency crews respond to animals in hot cars.
Yes. Give the level and the space, and the gate code if there is one.
Yes, so keep your phone on and stay near the car.
Yes. Tell us when you'll be back beside it, and bring the ID and paperwork with you.
On most makes, yes, where the car is parked.
Yes. The estimate is free and comes before any work.
Call us and we get a tech out to you.
