Rentals and your own, opened at the course, the beach or the hotel.
Unit doors, front doors and garage entries, opened and checked.
Get 911 on the line before anything else.
Have the booking confirmation ready; it shows you're the guest.
Start to finish.
The building, the unit or the lot, and whether anyone is shut in.
Given on the call, with a heads-up call from the technician.
ID, a lease, or the booking for a rental.
The door is opened, then the lock tested so it doesn't strand you again.
Anyone shut inside a car, or a door that won't lock for the night, is first in line.
A lot of the lockouts here happen away from home: a golf bag in the trunk with the keys, a condo door that locks itself behind you on the way to the pool, a rental keypad that stopped taking the code the owner sent. Snowbird homes add another kind: a house closed up for months, where the lock has stiffened in the salt air by the time the owner comes back.
Every one of them starts the same way, with proof you're allowed in.
Being locked out away from home is harder than at home: you may not know the street address, the car may be a rental, and the person who can vouch for you may be a rental host several states away. Visitors along the coast, from Surfside Beach up to Little River, make up a big share of lockout calls, alongside owners of condos and second homes who arrive after months away to find a lock that has stiffened in the salt air.
Find the address in your booking confirmation or your map app, and keep the confirmation open on your phone. For a car, the rental agreement or the registration in the glove box is what shows it's yours, and it can be checked once the door is open. If you can, wait somewhere shaded near the door or the car, and keep children and pets out of the midday sun.
You get back in, and the lock or keypad that caused the trouble gets a look before we leave. For owners, that's the moment to swap a corroded cylinder or set up a keypad with fresh codes; for visitors, it's usually just a key back in hand and the rest of the week at the beach, with a spare if the trip is a long one.
Yes, with your booking confirmation and ID, or with the owner's or manager's OK.
A common one. Tell us the car and the course when you call.
Yes. Nights are part of normal hours for lockout work.
Yes, for every home, condo and car.
Often on the same visit: a sticking latch, a worn key, a keypad with a dead battery.
Many padlocks and shed locks can be dealt with on the same visit, with proof the unit or the property is yours.
Check the latest message from the host or the management company, since codes change between guests. If it still won't open and nobody answers on their end, call us with your booking details; the owner or manager may need to confirm before the door is opened.
Call from your phone and tell us the building and the unit. If the building has a front desk or security, let them know too, since they may reach you sooner. Once you're back inside, we'll need to see that you're the guest or the owner.
Many of them, yes. Campgrounds along the coast are busy all summer; tell us the park, your site and the make of the RV or camper when you call, and have the registration handy for once it's open.
Free, and given before the door is touched.
Call us and we get a tech out to you.
